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Shipping, Returns and Exchanges

How much do you charge for shipping?

We're excited to offer fast and free expedited UK shipping.

When you place your order, we’ll ship it directly to your home or office using a premium carrier: DPD. Customers in the UK can typically expect their orders within 1-2 business days.

How do I track my order?

We will email you with a tracking number as soon as we ship the order so you can follow along as it heads your way.

You can also log in to your account and see all of your existing orders.

You will select your order number from your account page, then you can see your tracking number and check on its status with the shipping carrier right there.

Need to return your product?

We want you to love your Chili products, but if you're having issues, we make returns as easy as possible.

How do I return my Chili product?

If you purchased a Cube Sleep System or OOLER within 30 days from our online store you are eligible for a return.

We will issue a return authorization number and refund your purchase price minus shipping and handling within 30 days after we have received the product back.

We cannot process returns for Cube Sleep Systems or OOLERs purchased from third-party retailers, so you will need to contact them directly to find out their return policy.


You can access our International Customer Return Authorization form here or