Cube Sleep System 30-Day Satisfaction Guarantee
We understand that selecting your mattress and sleep products is one of the most important decisions you can make. With that in mind, we want to help you in making sure that decision is the right one for you. Therefore, we offer a 30-Day Comfort Guarantee with any OOLER & Cube Sleep System.
Here is how the program works:
- The trial period begins the day you receive your Sleep System.
- Enjoy your sleep system for 30 nights, which provides sufficient time to get used to the comfort it offers, your ideal sleep temperature, as well as the system in general.
- If within the first 30 days you are not comfortable with your Cube Sleep System, please contact us. Our Customer Service will assist you and seek to address any questions or concerns you may have.
- If we cannot resolve the situation to your satisfaction, we will take the sleep system back and reimburse your purchase price, less the initial shipping costs.
- Please note you will be responsible for return shipping charges to ChiliSleep. Feel free to contact our Customer Service for tips and suggestions for protection of your Sleep System during shipment.
- All merchandise being returned must be in good condition and must be given a “Return Authorization Number” from Customer Service. This RA will expire within 30 days of the date of issuance. The RA must be included with the product returned, along with your name and contact information.
- If the Sleep System was originally purchased through an Authorized Dealer, you may contact that Dealer for assistance in this process. The refund will be provided by your Dealer. Refunds will be issued within 30 days of receipt of the product at ChiliSleep.